1. Where is my order?
You can track your order for regular updates on where it's up to. When it’s ready to leave our warehouse you’ll get an email to let you know.
Only just ordered? You can check your order status in My Account.
Don’t forget that our couriers work 10pm so your order could arrive in the evening.
If you're not in when the courier tries to deliver don't panic! They'll leave a calling card with further instructions.
Some of our couriers will drop you a text to let you know when your order's on its way. You can update your phone number for future orders in My Account.
2. How do I return something?
Returns are free and easy!
Step 1: Returns must be made within 14 days of receipt. To return your unwanted items, please email us at firstname.lastname@example.org
Step 2: Return your items in the original packaging, with the tags still attached. We're unable to accept returns for any pierced jewellery, cosmetics, perfume where the cellophane packaging has been removed or any underwear or swimwear where the hygiene seal has been removed.
Don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.
We’ll email you as soon as we have processed your return, refunds take 5-10 days to reach your account.
3. When will I get my refund?
Please allow up to 10 working days for your returned parcel to be received. We’ll send you an email as soon as your return has been processed at our Warehouse. Refunds take 5-10 working days to reach your account.
If you haven't heard from us after 10 working days of sending your parcel back to us, get in touch with your proof of return.